StockbackContact
One address reaches everyone who works on this. Write in whatever language you are comfortable in.
We also read replies and messages on @usestockback, though anything that involves your wallet or a claim is better by email.
A claim that went wrong
Send the claim's reference from the app and the receipt it concerns. A reference tells us more in a second than a paragraph does in a day. Do not send seed phrases or private keys; nobody here will ever ask for them.
Found a bug, or something worse
Send it to the same address with security in the subject line and it goes to the top of the pile. If it concerns a way to claim rewards that are not yours, please tell us before you tell anyone else, and give us a way to reach you back.
What we cannot do
Stockback never takes custody of anything. Rewards are bought and sent to your own wallet, and that cuts both ways: there is no balance for us to adjust and no transaction for us to reverse. We cannot recover shares sent to a wrong address or restore a lost seed phrase. If someone tells you otherwise, they are trying to take the rest.
What we can do
Explain why a claim was turned away, tell you what a number on the shelf means, add a brand you keep asking for, and take a correction. If something here is wrong, saying so is a favour rather than a complaint.